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AthenAI AthenAI Help Center

Sign-in problems

Sign-in is the kind of thing that’s invisible when it works and infuriating when it doesn’t. This article covers the common failures and what to try first.

TL;DR

Section titled “TL;DR”
  • Magic-link / verification email not arriving? Check spam, confirm your email, wait 60 seconds for the rate-limit, try a different inbox if your work address is filtering.
  • Password reset email not arriving? Same checklist as above.
  • “Email already registered” but you don’t remember signing up? Use password reset — you probably did sign up, possibly during onboarding.
  • Account locked / “too many failed attempts”? Wait 15 minutes; the lockout auto-clears.
  • Still stuck? Email support@athenaigrowth.com from a working address.
Section titled “Magic-link not arriving”

This is the most common sign-in problem. AthenAI sends a verification or sign-in email to the address you used; it doesn’t show up; you can’t get in.

Checklist:

  1. Check your spam / junk folder. Most missing emails are sitting there. The sender is noreply@athenaigrowth.com.
  2. Confirm the email address. Typos don’t get a helpful error — the email goes to the typo’d address (which is often a real but wrong inbox at someone else’s domain), not back to you. Re-trigger the email and double-check the address you typed.
  3. Wait 60 seconds. Email sends are rate-limited to one per minute. If you triggered it twice within 60 seconds, the second send was suppressed.
  4. Check a corporate email gateway. If you signed up with a work email on Google Workspace, Microsoft 365, or a security gateway like Mimecast / Proofpoint, the AthenAI email may be quarantined. Ask your IT team to release it, or add noreply@athenaigrowth.com to your allow-list.
  5. Use a different inbox. If your work email is bouncing, use a personal Gmail / Outlook / iCloud address to sign up, then update later via Settings → Account.

If none of the above works, email support@athenaigrowth.com from a working address. Include the email address you’re trying to verify and a timestamp of when you tried.

Password reset email not arriving

Section titled “Password reset email not arriving”

Same five steps as above. The password-reset email comes from the same sender (noreply@athenaigrowth.com) and follows the same rate-limit (one per 60 seconds).

If you remember signing up but don’t remember which email you used, try password reset on each of your common addresses — only the one tied to a real account will get a reset email.

”Email already registered” — but you don’t remember signing up

Section titled “”Email already registered” — but you don’t remember signing up”

This usually means you did sign up, often during onboarding. The typical pattern: you walked the Step 1–6 of one of the wizards, AthenAI captured your email at Step 1, you abandoned at Step 4, and your email is registered to an incomplete account.

What to try:

  1. Use password reset. Enter the email; check your inbox; set a password; sign in. The dashboard will pick up wherever your onboarding state is — if you abandoned at Step 4, you can resume there.
  2. If reset works but the dashboard is empty, that’s expected — your tenant exists but you didn’t complete onboarding. Open chat with the cofounder and say “I want to start over” — it’ll route you back into a wizard.
  3. If reset doesn’t work (the email isn’t arriving despite the address being registered), email support@athenaigrowth.com — there’s likely a delivery-side issue we can debug.

”Too many failed attempts” / account locked

Section titled “”Too many failed attempts” / account locked”

If you’ve tried wrong passwords too many times, AthenAI’s auth layer throttles further attempts.

What to try:

  1. Wait 15 minutes. The throttle auto-clears.
  2. In the meantime, use password reset — that path isn’t blocked by the throttle, so you can set a new password and sign in fresh.
  3. If you keep hitting the throttle, double-check that your password manager isn’t auto-filling a stale password. Edit the saved entry, then re-attempt.

Sign-in works but I’m in the wrong tenant

Section titled “Sign-in works but I’m in the wrong tenant”

If you have multiple AthenAI accounts (e.g., one for your business and one your spouse uses), a single browser session can only be signed into one at a time. Sign out fully (use Sign out everywhere in Settings → Account, not just close the tab) and sign in again with the right credentials.

If you actually want to operate multiple tenants from one login (multi-business), that’s a Custom-tier feature (multi-subaccount).

Two-factor authentication

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We don’t yet ship 2FA. It’s on the near-term roadmap.

If your business has a hard 2FA requirement today (compliance, customer demand, internal policy), the practical path is:

  • Use a strong, unique password generated by a password manager. We don’t enforce a minimum complexity beyond a length floor, but a 20+ character random password is functionally equivalent to most “password + TOTP” setups for protecting against the common attack vectors.
  • Don’t reuse the password. If your AthenAI password is reused on another service, a breach there compromises your AthenAI account regardless of 2FA.
  • For Custom-tier contracts, we can offer SSO via Enterprise IdP (Okta, Azure AD, Google Workspace SAML). That covers MFA at the IdP layer.

Lost access entirely

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If you’ve lost the email address you signed up with (changed jobs, retired the inbox, etc.) and can’t get a reset:

  1. Email support@athenaigrowth.com from any address. Include your old email, your business name, your custom domain (if any), the rough date you signed up, and the rough tier you’re on.
  2. Be ready to verify. We’ll ask for proof of account control — typically the Stripe billing email, the custom-domain DNS record content, or a charge ID from your card statement.
  3. Once verified, we update the email on file. Then password reset works again.

This is intentionally manual. Account recovery is the #1 attack vector for SaaS account-takeover; we’d rather move slowly and verify than auto-pipe access to whoever asks.

What we log on sign-in

Section titled “What we log on sign-in”

For your own audit trail — every successful sign-in, every failed sign-in, every password change, every email change is logged in your activity log (Settings → Activity). If you suspect someone else is in your account, that’s the first place to look.

Section titled “Related”

[IMG-SIGN-IN: dashboard screenshot of the sign-in screen with the magic-link input. Product surface.]